Cardoc Wash: A new service added to the existing Cardoc app
Mobile App Design (iOS & Android)
2016 - 2017 (service launched in 2016)
# of users: 3000
Satisfaction Rate: 98%
Cardoc Wash is one of the services that Cardoc newly added. Cardoc Wash provides a premium car wash that makes vehicles’ exterior and interior clean and pleasant. Users can find the car wash shops, make an appointment, and make a payment securely.
Challenges
Cardoc Wash was a beta service, and our team was unsure whether we would continue the service in the long term. To test Product-Market Fit, we had to build a hybrid app within the existing Cardoc app.
Cardoc app is dominantly made for a car repair service. There was one Call-To-Action on the home that was only for the car repair process.
Cardoc Wash should not feel totally different service and should fit into Cardoc's design system and brand guidelines.
Cardoc Wash should be an easy-to-use and seamless experience.
How might we …
redesign the app without disrupting existing flow and help users easily start services; Cardoc or Cardoc Wash?
utilize the Cardoc design to create the Cardoc Wash reservation process?
The Goals
Redesign the starting point; reorganize the menu structure
Design reservation process user-friendly using existing elements of Cardoc Design System
Final Design; new starting point
Before Cardoc Wash was added to the Cardoc app
One floating CTA on the bottom of the screen led users to request a car repair quote view.
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After Cardoc Wash was added to the Cardoc app
One floating CTA on the bottom of the screen led users to request a car repair quote view.
